FRONT OFFICE / WELCOME DESK ASSISTANT

• To provide a very good welcome experience to the resort guest • Ensure the efficient provision of front desk services including room guest, golfers and walk in guest. • Maintain appropriates standard of conduct, dress code and appearance to project the image of the Resort • Ensure and maintain a good hygienic standard and procedures including a social distancing and guest tracking have been practicing all the time while interacting with guest. • Assist Front Office Supervisor and Executive to ensure the front desk services provided to guests and customers are fulfilling the resort’s quality standard. • Assist Front Office Supervisor and Executive to ensure the guest check-in and check-out and golf registration process is in order and efficient and collect payment of green fee and other charges. • Coordinate with Front Office Supervisor and Executive in assigning room for pre-registered guest. • Prepare rooming list in advance for tour groups and prepare keys itinerary with morning call information and meals arrangement. • Ensure all billing instructions are accurately key into the System and ensure all the relevant documents are collected and attached with the Registration Card upon guest’s registration. • Arrange and provide the details of wake-up call to telephone operator. • Promote any resort’s event and package to customers and guests • Provide the necessary information to guests/ customer as and when required by the customer. • To ensure the cleanliness of the Front Desk areas. • Report any customer’s or guest’s complaint to Front Office Manager/ Front Office Executive for further action. • Assist Front Office Supervisor/ Front Office Executive in follow up the status of corrective action on customer’s complaint or request. • Contribute to the protection procedure of guest and their properties. • To be familiar with the resort’s emergency procedures and taking any necessary action to ensure the maximum safety of guests and employees in case of emergency. • Actively engage with customers to collect feedback and other relevant information to share with the management to continuously improve the resort services and products. • To assist any guests during any emergency circumstances, including responding to emergency calls to provide efficient and immediate care to the critically ill and injured, and assist with transport arrangements of the patient to a medical facility. • To co-ordinate with F&B team for any special meal arrangement for late check-in guest • To answer the incoming call promptly and efficiently • To clear room discrepancies before Night Auditor Posts room and tax • To check the room revenue reports.