IT TECHNICIAN

Key Responsibilities 1. Provide technical support to end-users, troubleshooting hardware, software, and network issues. 2. Install, configure, and maintain IT equipment, including desktops, laptops, printers, and mobile devices. 3. Monitor and manage the organization's IT infrastructure, including servers, network devices, and systems. 4. Maintain system security, conduct regular backups, and ensure disaster recovery plans are in place. 5. Manage software licenses, updates, and patches to ensure systems are up to date. 6. Assist with IT-related projects, including upgrades, migrations, and new implementations. 7. Document IT processes, maintain inventory records, and create user manuals or training materials. 8. Edit and produce video content using tools like Adobe Premiere Pro, After Effects or CapCut. 9. Design visual content using graphic design software such as Adobe Photoshop, Illustrator and Canva. 10. Assist in enhancing the company’s digital presence through creative content. Job requirement: 1. Proven experience in IT support or a similar role. 2. Strong knowledge of Windows and/or macOS operating systems, networking concepts, and IT security. 3. Familiarity with systems such as Active Directory, Office 365, and cloud services. 4. Relevant certifications (e.g., CompTIA A+, Network+, CCNA, ITIL) are a plus. 5. Proficiency in video editing software (e.g., Adobe Premiere Pro, After Effects, CapCut). 6. Skilled in graphic design tools (e.g., Adobe Photoshop, Illustrator, Canva). 7. Problem-solving skills with a proactive approach to troubleshooting issues. 8. Ability to work independently and as part of a team in a fast-paced environment.