Customer Support - Mandarin

Responsibilities: · Answering emails and phone calls from customers professionally and responding to customer inquiries and complaints. · Manage call and document implementation related items as per standard operating procedures. · Identifying, escalating priority issues and reporting to management for critical issues raised. · To provide support on timely manner for queries/issues/complaints raised by internal and external stakeholders · To independently manage the timeline to ensure smooth implementation process executed to customers’ satisfactory · To implement the transaction banking services to customers within SLA · To independently manage stakeholders (Sales / RM / IT) for all enquiries regarding transaction banking products and services · To assist the team in preparing reports for internal updating · Perform trainings to internal stakeholders / customers · To be involved in migration of systems. · To carry out any other duties as directed by Supervisor/ Management Key Skills / Knowledge and Behaviors (if applicable) · Excellent communication skills · Good computer skills; Eg: Excel, Word · Ability to work under strict timelines, budget and produce high quality deliverables. - Open for fresh grads candidates as well in (Business Admin, Banking, Finance, Economic, other relevant courses) · Experience candidates to have customer service environment especially Transaction Banking department/internet banking related industry is an added advantage. · Demonstrates leadership with a penchant for problem-solving.