Duty Manager / Assistant Front Office Manager

RM 2,300 - RM 3,000 / Per Mon

Apply on

Original

Simplified

Check the registration cards of arriving guests and ensure all information is properly filled in the e-registration system.
Handle guest complaints and other related problems, maintaining proper records in the system.
Attend to guest inquiries, handle complaints, and address the needs of the guests.
Focus on customer service and guest satisfaction.
Maintain and follow hotel policy on credit/lost and found hotel guests' properties.
Problem solve and make decisions in a fast-paced environment.
Supervise, manage, train, and coordinate front office staff.
Ensure the neat appearance of front office attendants and correct attitude and behavior.
Assign and prepare duty rosters, and maintain all leave records for the front office department.
Maintain strong working relationships and collaborate with all departments to support each other.
Perform all other duties as requested by the Hotel’s Management, the Company, and/or direct Superior.

Able to read, write, speak, and understand Bahasa Malaysia/English to communicate effectively with guests and employees.
Able to effectively deal with internal and external customers, analyze accurate information, and resolve conflicts.
Strong interpersonal skills to provide overall guest satisfaction.
Excellent mathematical comprehension to understand and interpret numbers as they apply to hotel operations.
Able to work under pressure and handle stressful situations during busy periods.
Diploma or Degree in Hospitality Management or relevant certification in Tourism Management and customer services experience.
2-3 years of experience in Front Office Department and the Hotel Industry.
Required languages: Bahasa Malaysia & English (Mandarin is an added advantage).
Malaysian Citizen only.