Assistant Branch Manager (Cyberjaya & Putrajaya)

Job Description:

• Ensuring that store operations adhere to established standards, with a focus on stock management, optimal product displays, and store cleanliness, while maintaining an inviting customer shopping experience.
• Implementing and maintaining customer service initiatives, ensuring that all customer interactions are handled promptly, professionally, and courteously, aiming for high levels of customer satisfaction and loyalty.
• Processing refunds and exchanges according to company policies and resolving customer complaints effectively to maintain customer trust and long-term loyalty.
• Leading recruitment, training, performance management, and motivation of the team, ensuring continuous skill development, high team morale, and alignment with company values and goals.
• Providing proactive leadership by setting a positive example, offering clear direction, and fostering a collaborative and performance-driven team environment.
• Accurately and efficiently completing assigned tasks, prioritizing workload to ensure smooth store operations and adherence to deadlines.
• Ensuring the accuracy of daily sales recordings, verifying that cash collections are properly accounted for and deposited into the bank according to company procedures.
• Supporting daily sales banking processes when required, ensuring timely deposits and adherence to company procedures.
• Regularly verifying petty cash balances, ensuring accurate tracking and usage in line with company policies, and conducting periodic audits for compliance.
• Monitoring and managing inventory levels proactively, generating regular reports to provide insights and recommendations to superiors on stock performance and reorder needs.
• Collaborating with the marketing team to develop, arrange, and execute promotional materials and in-store displays that align with seasonal campaigns and drive customer engagement.
• Assisting the Branch Manager in coordinating and overseeing Stock Take procedures, ensuring the timely and accurate completion of the process while identifying opportunities for improvement.

Job Requirements:

• Diploma or Degree holder in any field
• Good communication skill
• Good leadership skill
• Experience in retail operation will be an advantage
• Have own transport
• Good in time management
• Able to manage and oversee several outlets
• Willing to learn new skills
• Willing to work on shifts, weekend and public holidays

Perks & Benefits:

• Attractive salary package
• Medical & healthcare benefit
• EPF, SOCSO & EIS contribution
• Staff discount purchase
• Annual leave & sick leave entitlement
• Career opportunity
• Yearly salary increment

Job Type: Full-time

Pay: RM2,300.00 - RM2,800.00 per month

Benefits:

• Health insurance
• Opportunities for promotion

Schedule:

• Rotational shift

Supplemental Pay:

• Overtime pay
• Performance bonus

Application Question(s):

• Are you able to travel to Putrajaya & Cyberjaya?

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Retail sales: 1 year (Required)

Work Location: In person