Customer Service Executive (Chinese)
Duties and Responsibilities Essential • Responding or making follow-up calls or emails to customers to learn about and address their needs, complaints, or other issues with products or business. • Process orders, refunds, forms, and application; including proper documentation according to standard operating procedures. • Responding efficiently and accurately to Distributors or customers, explaining Company’s policies and procedures together with possible solutions, to help the customers feel supported and valued. • Building relationship with Distributors or customers and listening to their feedbacks or concerns to improve Distributors and customer retention. • Equipped with strong knowledge of products, Company’s mobile apps, and intranet to support Distributors or customers and provide guidance if needed. • Providing recommendations or upselling products or business solutions that may better suit Distributors’ or customers’ needs. • Identify and escalate issues to overseeing supervisor. • Understanding and striving to meet or exceed call centre metrics while providing excellent, consistent customer service. • Regularly updates job knowledge by studying new product descriptions and actively participate in training opportunities. Additional • Maintain high degree of confidentiality. • Understand and adhere to all policies and procedures, compensation plan • Perform other duties or ad hoc projects as assigned or needed.
Working Timings : Mon to Fri (11 AM to 8 PM) Qualifications/Knowledge, Skills & Abilities Requirements • Diploma with minimum 2 years customer service experience preferred. • Superior listening, verbal, and written communication skills in both English and Mandarin. • Mandarin speaking candidates are encouraged to apply as job require dealing with Chinese speaking customers. • Basic computer knowledge and working knowledge of order entry system. • Will be based in Malaysia office situated in Bangsar South, Kuala Lumpur.
Working Timings : Mon to Fri (11 AM to 8 PM)
[company products- every month RM300++ free bucks & have 75% for all company products][paid family leave (one day)][birthday gift RM100][dental/optical RM200][travel allowance RM100]
