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Customer Service Mandarin/Cantonese

  • Full Time, onsite
  • Manpower Staffing Services (Malaysia) Sdn. Bhd.
  • Kuala Lumpur, Malaysia
RM 4,000 - RM 4,500 / Per Mon


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- Take call and provide accurate answer to customer queries.

- Delivery excellent customer support & services and offering patient assistance at all times.

- Respond to customer’s inquiries over knowledge acquired through training (client product,

continuous improvement, and refresher courses).

- Deliver customers support & services effectively through active communications.

- Meet and exceed all key performance indicators set by the company and the client.

- Adhere to given works roster including but not limited to weekends, public holidays, split off and rest

day due to business requirement.

- Adhere to Call flow procedure & Processes as well as requirement of Quality Assurance.

- Abide to De-escalation processes that involving dissatisfied customer

Position - Customer Service Executive

Start Date - 20th Jan

Requirement : Degree/Diploma | Fresh Grad [SPM WITH EXP][ PASSED SPM WITH CERT]

Working Hour : 5 days in a week (Mon-Sun). Permanent night shift , 9pm-6am (Rotation Shift)

Working Location : KL Sentral

Language : Mandarin/Cantonese/ both ( Able to converse, read and write)

Salary : RM4000-RM4500

KPI : Up to 300RM

Night Shift Allowance : Up to 320RM

- Minumim 1 year relevant working experience in voice channel support in customer service

- Strong in communication skill in oral & written, deliver active listening and able to articulate step by

step problem solving.

- Proficient in Mandarin either Cantonese and English is a must

- Malaysian Native speaker with above or more required languages is an added advantage

- Always perform duty in professional manner at all times

- To demonstrate willingness and effort to offer help needed to customer and peers with respect

- Being attentive during training & call handling

- Equipped with negotiation skills and able to handle difficult customer over the phone calls.

- Proficient in general computer knowledge & skills.

- Quickly adapt to corporate enrirenment and culture; reading email, acknowledge updates & be

responsive

- Always acknowledge and deliver respond to Team leader or supervisor.

- Flexible and quickly adapt to new processws and information changes.

- Discipline, Mature, Positive Thinking, Friendly Personality and Willing to offer help

  • 5 days working
  • Fresh Graduates are welcome to apply.
  • EPF & SOCSO
  • Medical leave
  • Annual leave
  • Rest & relax area.