Customer Service Mandarin/Cantonese
- Take call and provide accurate answer to customer queries.
- Delivery excellent customer support & services and offering patient assistance at all times.
- Respond to customer’s inquiries over knowledge acquired through training (client product,
continuous improvement, and refresher courses).
- Deliver customers support & services effectively through active communications.
- Meet and exceed all key performance indicators set by the company and the client.
- Adhere to given works roster including but not limited to weekends, public holidays, split off and rest
day due to business requirement.
- Adhere to Call flow procedure & Processes as well as requirement of Quality Assurance.
- Abide to De-escalation processes that involving dissatisfied customer
Position - Customer Service Executive
Start Date - 20th Jan
Requirement : Degree/Diploma | Fresh Grad [SPM WITH EXP][ PASSED SPM WITH CERT]
Working Hour : 5 days in a week (Mon-Sun). Permanent night shift , 9pm-6am (Rotation Shift)
Working Location : KL Sentral
Language : Mandarin/Cantonese/ both ( Able to converse, read and write)
Salary : RM4000-RM4500
KPI : Up to 300RM
Night Shift Allowance : Up to 320RM
- Minumim 1 year relevant working experience in voice channel support in customer service
- Strong in communication skill in oral & written, deliver active listening and able to articulate step by
step problem solving.
- Proficient in Mandarin either Cantonese and English is a must
- Malaysian Native speaker with above or more required languages is an added advantage
- Always perform duty in professional manner at all times
- To demonstrate willingness and effort to offer help needed to customer and peers with respect
- Being attentive during training & call handling
- Equipped with negotiation skills and able to handle difficult customer over the phone calls.
- Proficient in general computer knowledge & skills.
- Quickly adapt to corporate enrirenment and culture; reading email, acknowledge updates & be
responsive
- Always acknowledge and deliver respond to Team leader or supervisor.
- Flexible and quickly adapt to new processws and information changes.
- Discipline, Mature, Positive Thinking, Friendly Personality and Willing to offer help
- 5 days working
- Fresh Graduates are welcome to apply.
- EPF & SOCSO
- Medical leave
- Annual leave
- Rest & relax area.