E-Commerce Executive (Shopee / Lazada / Tik Tok etc)

Responsibilities:

1. Ecommerce Account Management

• Handle online marketplaces like Lazada, Shopee, TikTok etc.
• Manage the online store daily, including SKU updates, pricing changes, sales order synchronization, banner management, etc.
• Arrange and oversee order fulfilment, monitor packing, and ensure timely delivery to customers.
• Respond to customer inquiries promptly and professionally.
• Provide assistance for customer inquiries, requests, complaints and after-sales support.
• Plan, execute, and monitor online campaigns and promotional mechanics for e-commerce and marketplaces.
• Work closely with platforms' Key Account Managers to analyse and implement effective sales and marketing strategies.
• Report, analyse, and improve online marketing strategies in line with ongoing company campaigns.
• Responsible for daily tracking of performance metrics against KPIs.

2. Livestream Account Management

• Responsible for leading TikTok live streaming activities.
• Schedule livestream sessions and ensure timely execution.
• Monitor livestreams for quality and compliance with company standards.

Requirement

• Candidate must possess at least Diploma in Business Administration, Marketing, Public Relation, Multimedia Arts or equivalent.
• Fresh Graduate from related field are welcome to apply.
• Experience Candidate with related field is an added bonus.
• Required language(s): English, Bahasa Malaysia.
• Excellent oral and written communication skills.
• Strong proficiency with Microsoft Office especially Excel and Word.

Benefits & Others

• Attendance Bonus
• Career Progression Opportunities
• Excellence Awards to recognize employees' performance
• Employee Referral Scheme
• Medical benefit
• Parking
• Additional Birthday Leave + Celebration
• New born cash voucher worth RM 1000

Working Location & Time:

• Mon - Fri ; 9-6pm
• Taman Perindustrian Puchong (Near to TPP LRT)

Job Types: Full-time, Permanent

Pay: RM2,000.00 - RM4,000.00 per month