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Jobs or company...

Customer Success Coordinator [Logistics/Teleport/Shipping/Ecommerce] (JO-24479)

RM 3,000 - RM 3,500 / month

Apply on

HiredlyMY

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

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Simplified

Exciting Opportunity: Customer Success Coordinator (Mandarin Speaker) - Logistics/Teleport/Shipping/Ecommerce/Customer Service

Join our team as a Customer Success Coordinator (Mandarin Speaker) and play a vital role in ensuring seamless logistics and cargo operations while delivering excellent service to our valued clients.

What You’ll Do

Booking Management:

  • Handle incoming booking requests from clients via phone, email, and online platforms.
  • Confirm bookings, schedule shipments, and ensure accurate data entry into the booking system.
  • Coordinate with operations teams to ensure cargo space availability and timely transportation.

Customer Service:

  • Provide courteous and professional support to clients, addressing inquiries and offering guidance on shipment options.
  • Build and maintain strong client relationships, understanding their needs and ensuring satisfaction.

Coordination:

  • Collaborate with departments like operations, finance, and customer service for seamless shipment handling.
  • Review and follow up on invoicing, payment, and billing queries.

Problem Solving:

  • Resolve issues or discrepancies related to bookings, documentation, or shipment schedules.
  • Proactively address potential delays or challenges to ensure timely and efficient cargo delivery.

Documentation:

  • Prepare and verify all documentation for cargo shipments, including bills of lading, shipping instructions, and customs declarations.
  • Ensure compliance with international shipping regulations, company policies, and industry standards.

What We’re Looking For

  • Strong organizational and multitasking skills.
  • Excellent communication and customer service abilities.
  • Proficiency in Mandarin (written and spoken), with additional English and Bahasa Malaysia language skills.
  • Familiarity with Excel and experience in logistics, shipping, or cargo industry.
  • Detail-oriented with a focus on accuracy in documentation and data entry.
  • Minimum of 1-2 years of experience in logistics, shipping, or a related field.
  • Understanding of international shipping regulations and booking procedures.

Why Join Us?

  • Competitive salary package: RM3,000 - RM3,500 per month.
  • Opportunity to support and grow Singapore operations from Kuala Lumpur’s vibrant Wisma Tune KL.
  • Be part of an innovative and rapidly growing company redefining logistics and shipping solutions.
  • Develop your skills in a collaborative and supportive environment.

Who Should Apply?

If you’re proactive, resourceful, and eager to make a difference in the logistics and customer service industry, we want to hear from you!

Apply now to Lovina at +6012-2181572 or email [email protected] and help us create seamless, efficient, and customer-focused solutions in the ever-evolving logistics world. Your journey starts here!

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