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Online Customer Service Representative

RM 5,000 - RM 6,000 / month

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  • Responsible for all messages online, including Facebook, Instagram & XiaoHongShu inquiries, comments, reviews, text messages etc.
  • To ensure high message responsiveness and customer engagement, as well as ensure achieving the assigned target for appointments inbound via online.
  • Via online, to understand customers’ concerns, provide relevant solutions and treatment recommendations and encourage customers to purchase first trial promotion.
  • Work closely within the marketing and operation team to ensure successful implementation of all marketing plans and activities.
  • Assist on online campaigns, including idea brainstorming for social media postings.
  • Manage monthly reports.