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Fraud Operation Specialist/ Analyst

  • Full Time, onsite
  • Mission Consultancy Services Malaysia Sdn Bhd
  • Bandar Utama, Malaysia
Salary undisclosed

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  • Intake: Immediate
  • Entitle for 13th month salary
  • Medical Coverage Provided.
  • Opportunity for career growth and development.
  • Working Location: 1 First Avenue, Bandar Utama.
  • Must work in rotational shift.

We are seeking a proficient and analytical Fraud Operation Specialist/ Analyst for our digital banking platform in Malaysia. In this role, you will be responsible for identifying, investigating, and mitigating fraud risks, ensuring secure and compliant banking operations.

Responsibilities:

  • Reviews activity to detect and prevent fraudulent activity based on reports, alerts, or notifications from Fraud Management Tools and escalations.
  • To monitor real time queues and identify high risk transactions within the customers portfolio.
  • Resolve queued transactions within the service level agreements (SLA) to reduce potential revenue losses.
  • To mitigate risk through fraud detection and review transactions and account activity for any suspicious or fraudulent activity.
  • To observe customer transactions to identify fraudulent activity such as BIN attacks, friendly fraud, and similar other risks.
  • Monitor constantly customer and transactional records to identify unauthorised transactions and fraud accounts.
  • Determine existing fraud trends by analysing accounts and transaction patterns
  • Identify and monitor the potential risks due to fraud in all areas of the customer lifecycle.
  • Involve in any ad-hoc project to improve the work process and fraud detection.
  • Work across with other departments to resolve any issues involving fraud risk.

Requirements:

  • Bachelor’s degree in a related field, at least 2 years of experience in Fraud Risk Management and Control for financial institutions / payments / cards / banks / e-wallets.
  • Strong analytical mindset and able to adapt within a fast-paced environment.
  • Excellent communication skills, both written and verbal.
  • Attention to details and high degree of accuracy.
  • Good knowledge and understanding of overall Fraud Risk processes, policies and operations.
  • Ability to work in a high-volume and in a fast-paced environment is required.
  • Proficiency in using Microsoft products such as Excel, PowerPoint, Word; and Google Suite.
  • Excellent team player.

Job Type: Contract
Contract length: 12 months

Pay: Up to RM4,000.00 per month

Application Question(s):

  • Able to work in rotational shifts?