Service Delivery Manager, Data & Report Platform

Full Time, onsite
Carlsberg
Shah Alam, Malaysia

Salary undisclosed

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Responsible for managing the delivery of IT services related to data analytics, business intelligence (BI), and reporting platforms covering both Malaysia & Singapore.

Responsibilities:

Data Strategy

Collaborate closely with regional and global Data & Analytics teams to drive market D&A initiatives.
Lead and execute the data strategy at the market level
Analytics and Reporting:
Develop and manage analytics solutions that provide actionable insights to stakeholders.
Drive data-informed decision-making across the organization.

Data Governance

Embark and enforce group and region data governance policies and procedures.
Ensure data quality, security, and compliance with relevant regulations.

Platform Management

Oversee the design, implementation, and maintenance of the data platform.
Ensure the platform supports various data sources, including internal and external data sources.

Data Integration

Collaborate with cross-functional teams to integrate data from multiple sources.
Ensure data accuracy, consistency, and accessibility.

Project Management

Lead or participate in projects related to the rollout or enhancement of analytics and reporting platforms.
Coordinate with cross-functional teams to ensure timely delivery of project milestones.
Manage project risks, budgets, and timelines effectively.

Stakeholder Engagement

Work closely with commercial, supply chain, and finance teams to identify data needs.
Ensure alignment with business objectives.

Performance Monitoring

Monitor and report on the performance of the data platform.
Identify areas for enhancement and optimization.

Vendor Management

Manage relationships with external data vendors, ensuring they meet our standards and requirements

Requirements:

Bachelor’s degree in data science, Computer Science, Information Technology, or a related field.
5+ years of experience in data management and analytics, with at least 2 years in a team lead role.
Experience in the FMCG, brewery or beverage industry is a plus.
Proven track record of successfully deliver Power BI reports or related reporting tools.
Proficiency in data warehousing, ETL processes, data model design, and data visualization tools (e.g., Power BI).
Strong analytical, problem-solving, and decision-making skills, leveraging both logic and creativity
Ability to synthetize/simplify complex information
Strong understanding of current technology concepts, trends and capabilities
Ability to manage scope and expectations with business
Strong communication and interpersonal skills, be a good team player
Professional, passionate, innovative, self-motivated
Excellent verbal and written communications skills in English.