E-Commerce Assistant

Job Summary:

The E-Commerce Assistant will support BACFREE’s online sales operations by managing e-commerce platforms, optimizing product listings, ensuring seamless order processing, and coordinating delivery arrangements. This role focuses on maintaining the company’s online presence, improving customer experience, and driving revenue growth through digital channels. The ideal candidate should possess strong organizational and problem-solving skills to handle fulfillment and delivery logistics effectively.

Key Responsibilities:

1. E-Commerce Platform Sales Report:

· Key in daiky sales figure & product sold

2. Order Fulfillment & Delivery Coordination:

· Process incoming orders, ensuring timely packaging and dispatch.

· Coordinate with the warehouse and logistics teams to monitor inventory levels and stock readiness.

· Arrange delivery schedules, including courier bookings and tracking, ensuring on-time delivery.

· Verify shipping details and update customers with delivery tracking information.

· Address delivery-related issues such as delays, damaged products, or returns, providing quick resolutions to customers.

· Maintain proper records of dispatch notes, invoices, and delivery confirmations.

3. Customer Support & Service:

· Provide customer service support through online chat, whatsapp chat, email, and reviews, ensuring all inquiries and complaints are addressed promptly and professionally.

· Handle return and refund requests, ensuring compliance with company policies.

Requirements:

· Diploma in E-Commerce, Marketing, Advertising, Business, Logistics, or a related field.

· 1-2 years of experience in e-commerce, fulfillment, or logistics operations.

· Familiarity with e-commerce platforms like Shopee, Lazada, and TikTok Shop.

· Excellent communication and problem-solving abilities.

· Experience in order fulfillment and logistics management is an added advantage.

Key Competencies:

· Fulfillment & Delivery Coordination

· Customer Service & Problem-Solving

· Data Analysis & Reporting

· Team Collaboration & Communication

Employment Benefits:
Annual Leave, Maternity/Paternity Leave, Marriage Leave, Natural Disaster Leave, Competitive annual bonus package & increment (subject to individual work performance), Training and career-development opportunities, PA Insurance, medical, spectacles & dental provided, Staff purchase discount, Annual Leave, Maternity/Paternity Leave, Marriage Leave, Natural Disaster Leave, Marriage gift; Baby gift, Monthly Star Employee Gift, Sport Club etc.

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Interested candidates, please apply online with a detailed resume, contact number, current and expected salary together with a recent passport-sized photograph.

Come and join us and be part of our big family!

We wish to inform that only shortlisted candidates will be notified.

Job Type: Full-time

Pay: RM2,000.00 - RM3,000.00 per month

Benefits:

• Dental insurance
• Flexible schedule
• Free parking
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Monday to Friday

Supplemental Pay:

• Performance bonus