IT Asset & Configuration Management Expert

• Manage the lifecycle of IT assets and configurations to ensure optimal.
• Maintain an accurate inventory of IT assets and ensure compliance with licensing agreements and organizational policies.
• Develop and enforce asset management policies and procedures to maintain data accuracy and ensure accountability.
• Give transparency on the data quality of the IT Assets/CI’s, following the 8 dimensions of data quality, per entity and product.
• Collaborate with cross-functional teams to support the configuration management database (CMDB) and ensure accurate information for all IT assets and configurations.
• Identify opportunities for process improvements and automation to enhance asset and configuration management practices.

• Maintaining accurate records and inventory of IT assets and accountable for ensuring that all CMDB updates are delivered in a timely manner through changes or requests.
• Collaborating with various teams to support the configuration management database (CMDB).
• Standardize and Industrialized requests through catalogue services.
• Managing permissions and access to ServiceNow through profile management.
• Set up data quality rule to ensure monitoring on the data quality of the CMDB.
• Develop process for data recertification to ensure highest quality in the CMDB.
• Identifying opportunities for process improvements and automation to enhance asset and configuration management practices.
• Providing guidance and support for IT asset-related decisions and activities across the organization.
• Staying informed about industry best practices and trends in IT asset and configuration management.

• Proficiency in IT asset management tools and software, such as ServiceNow.
• Knowledge of configuration management databases (CMDB) and their implementation.
• Familiarity with IT asset tracking and inventory management systems.
• Understanding of software asset management.
• Ability to conduct data analysis and reporting related to IT assets and configurations.
• Knowledge of ITIL (Information Technology Infrastructure Library) framework and best practices.
• Strong understanding of IT infrastructure and components.
• Proficiency in using Microsoft Excel, PowerBI, SQL or other relevant tools for data analysis and reporting.
• Excellent database and spreadsheet skills.
• Experience using Microsoft Office to create documents, presentations, and detailed drawings.

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