ECOMMERCE EXECUTIVE

JOB SUMMARY:

We are seeking an experienced and visionary ecommerce manager to elevate our company's ecommerce operations. The ideal candidate will manage the entire ecommerce ecosystem including platforms, team, products and revenue growth.

KEY RESPONSIBILITIES:

PLATFORM & OPERATIONS MANAGEMENT:

• MANAGE ALL ECOMMERCE PLATFORMS (FACEBOOK, INSTAGRAM, SHOPEE, LAZADA, TIKTOK SHOP) AND COMPANY WEBSITE
• ENSURE SEAMLESS INTEGRATION BETWEEN ALL SALES PLATFORMS
• OPTIMIZE PRODUCT LISTINGS ACROSS PLATFORMS
• MONITOR AND RESOLVE DAILY OPERATIONAL ISSUES
• MANAGE INVENTORY AND ENSURE STOCK SYNCHRONIZATION ACROSS PLATFORMS
• MONITOR DELIVERY PERFORMANCE AND CUSTOMER SATISFACTION

STRATEGY & GROWTH:

• DEVELOP ANNUAL ECOMMERCE ROADMAP AND MONTHLY ACTION PLANS
• IDENTIFY NEW GROWTH OPPORTUNITIES
• ANALYZE MARKET TRENDS AND COMPETITOR ACTIVITIES
• PLAN PRICING AND PROMOTIONAL STRATEGIES
• DEVELOP CUSTOMER LOYALTY PROGRAMS
• RECOMMEND PRODUCT IMPROVEMENTS BASED ON MARKET FEEDBACK

MARKETING MANAGEMENT:

• PLAN ECOMMERCE MARKETING CALENDAR
• COORDINATE MARKETING CAMPAIGNS WITH DIGITAL MARKETING TEAM
• OPTIMIZE ADVERTISING STRATEGY FOR EACH PLATFORM
• ENSURE BRAND CONSISTENCY ACROSS ALL PLATFORMS
• MANAGE MARKETING BUDGET AND ROI
• DEVELOP ENGAGING CONTENT STRATEGIES

TEAM MANAGEMENT:

• LEAD THE ECOMMERCE TEAM (CUSTOMER SERVICE, CONTENT, OPERATIONS)
• SET INDIVIDUAL AND TEAM KPIS
• PROVIDE TRAINING AND DEVELOPMENT TO TEAM MEMBERS
• CONDUCT REGULAR PERFORMANCE EVALUATIONS
• MANAGE TEAM SCHEDULES AND ASSIGNMENTS
• ENSURE EFFECTIVE TEAM COMMUNICATION

INTERNATIONAL MARKET EXPANSION:

KEY RESPONSIBILITIES:

• DEVELOP AND EXECUTE INTERNATIONAL MARKET ENTRY STRATEGIES
• MANAGE CROSS-BORDER ECOMMERCE OPERATIONS
• ESTABLISH PARTNERSHIPS WITH INTERNATIONAL MARKETPLACES
• ENSURE COMPLIANCE WITH INTERNATIONAL TRADE REGULATIONS
• OPTIMIZE LOGISTICS FOR CROSS-BORDER SHIPMENTS
• MANAGE INTERNATIONAL CUSTOMER SERVICE OPERATIONS

TECHNICAL SKILLS

1. MARKETPLACE PLATFORMS:

• SHOPEE SELLER CENTER (ADVANCED)
• LAZADA SELLER CENTER (ADVANCED)
• TIKTOK SHOP SELLER CENTER (ADVANCED)
• MARKETPLACE INTEGRATION TOOLS

2. ANALYTICS & REPORTING:

• GOOGLE ANALYTICS (ADVANCED)
• FACEBOOK ANALYTICS
• PLATFORM ANALYTICS TOOLS
• SQL (BASIC)
• MICROSOFT EXCEL (ADVANCED)
• POWER BI/TABLEAU

3. MARKETING TOOLS:

• FACEBOOK BUSINESS MANAGER
• GOOGLE ADS
• EMAIL MARKETING PLATFORMS
• SOCIAL MEDIA MANAGEMENT TOOLS

4. OPERATIONS:

• INVENTORY MANAGEMENT SYSTEMS
• ORDER PROCESSING SYSTEMS
• CRM SYSTEMS
• PROJECT MANAGEMENT TOOLS

5. BONUS:

• EXPERIENCE IN MULTIPLE SOUTHEAST ASIAN MARKETPLACES
• GOOGLE ANALYTICS/DIGITAL MARKETING CERTIFICATIONS
• PHOTO/VIDEO EDITING SKILLS
• WEB DEVELOPMENT EXPERIENCE
• KNOWLEDGE OF AUTOMATION TOOLS
• NETWORK IN ECOMMERCE INDUSTRY

SOFT SKILLS

1. LEADERSHIP:

• STRONG TEAM MOTIVATION AND INSPIRATION ABILITIES D
• ECISION-MAKING UNDER PRESSURE
• STRATEGIC THINKING AND VISION SETTING
• CONFLICT RESOLUTION AND MEDIATION
• ABILITY TO MENTOR AND DEVELOP TEAM MEMBERS
• CHANGE MANAGEMENT CAPABILITIES
• CRISIS MANAGEMENT SKILLS

2. COMMUNICATION:

• EXCELLENT VERBAL AND WRITTEN COMMUNICATION
• CROSS-CULTURAL COMMUNICATION SENSITIVITY
• PRESENTATION AND PUBLIC SPEAKING SKILLS
• NEGOTIATION ABILITIES WITH VENDORS/PARTNERS
• CLEAR AND CONCISE REPORTING SKILLS
• PROFESSIONAL EMAIL AND BUSINESS WRITING
• ABILITY TO EXPLAIN COMPLEX CONCEPTS SIMPLY

3. PROBLEM-SOLVING:

• ANALYTICAL THINKING
• CREATIVE SOLUTION DEVELOPMENT
• QUICK DECISION-MAKING ABILITY
• RISK ASSESSMENT AND MANAGEMENT
• PROCESS OPTIMIZATION SKILLS
• CRISIS MANAGEMENT
• ADAPTABILITY TO CHANGING SITUATIONS

4. INTERPERSONAL SKILLS:

• EMOTIONAL INTELLIGENCE
• RELATIONSHIP BUILDING
• NETWORKING ABILITIES
• CUSTOMER-CENTRIC MINDSET
• CULTURAL AWARENESS
• TEAM COLLABORATION
• STAKEHOLDER MANAGEMENT

5. TIME MANAGEMENT:

• MULTI-TASKING ABILITIES
• PRIORITY SETTING
• PROJECT MANAGEMENT
• DEADLINE MANAGEMENT
• WORK-LIFE BALANCE MANAGEMENT
• STRESS MANAGEMENT
• MEETING MANAGEMENT

6. PROFESSIONAL ATTRIBUTES:

• RESULTS-ORIENTED MINDSET
• ATTENTION TO DETAIL
• INITIATIVE AND PROACTIVENESS
• SELF-MOTIVATION
• PROFESSIONAL ETHICS
• CONTINUOUS LEARNING MINDSET
• INNOVATION AND CREATIVITY

7. ORGANIZATIONAL SKILLS:

• STRATEGIC PLANNING
• RESOURCE ALLOCATION
• BUDGET MANAGEMENT
• TEAM COORDINATION
• PROCESS DOCUMENTATION
• INFORMATION MANAGEMENT
• SYSTEM ORGANIZATION

8. BUSINESS ACUMEN:

• MARKET AWARENESS
• COMMERCIAL MINDSET
• FINANCIAL LITERACY
• COMPETITIVE ANALYSIS
• TREND SPOTTING
• STRATEGIC THINKING
• GROWTH MINDSET

Job Types: Full-time, Permanent, Contract
Contract length: 3 months

Pay: RM1,700.00 - RM3,400.00 per month

Benefits:

• Free parking
• Maternity leave
• Meal provided
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Day shift
• Early shift

Supplemental Pay:

• Attendance bonus
• Overtime pay