Assistant Front Office Manager

KEY TASK

• Responsible for managing and leading all areas of the Front Office Reception, Concierge, and Operator
• Oversees room reservations, room systems, Communication Center, Gymnasium, door lockset & safe box system and Safety & Security matters
• Revenue and occupancy strategy thinking
• Set, maintain, and improve departmental objectives, work schedules, budgets, hotel policies and procedure
• Monitor and supervise department compliance with SOP implementation
• Develop, implement, and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts
• Provide leadership, and guidance to the Front Office team, ensuring consistent quality services. Keep employees focused on driving guest satisfaction and enhancing desired financial results
• Review room inventory and suggest actions for room control
• Compile and prepare reports.
• Recruit, manage, train, and develop the Front Office team.
• Perform Front Desk duties when necessary

REQUIREMENT

• Graduate with a Bachelor's Degree in Hospitality studies or Business Administration.
• Preferred at least 3 years of experience in the same roles within the hotel industry
• Good analytical thinking and problem-solving abilities.
• Strong negotiation, communication, and conflict-resolution skills.
• Experiences in conducting internal department training, coaching, and counseling
• Proficiency in basic HR Management Systems, and Microsoft Office, internal ordering systems.
• Familiar with hospitality POS systems; preferred IDB
• Fluent in English and Bahasa, speaking and writing (Mandarin speaking is a plus point)

Job Type: Permanent

Schedule:

• Day shift

Application Question(s):

• What is your expected salary?

Education:

• Bachelor's (Preferred)

Experience:

• Front Office: 7 years (Preferred)
• Front Office Manager: 3 years (Preferred)

Language:

• Mandarin (Preferred)