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Department Leader (Customs)

Salary undisclosed

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Job Responsibilities:
  • Oversee all customs-related activities, including import/export declarations, duty calculations, and liaising with regulatory authorities
  • Develop and implement customs strategies to minimise costs and maximise operational efficiency
  • Ensure the company's compliance with relevant customs laws, regulations and industry standards
  • Collaborate with cross-functional teams to optimise supply chain processes and enhance customer satisfaction
  • Analyse customs data, identify trends and provide strategic recommendations to the management
  • Mentor and train junior team members to build a strong customs compliance culture
  • Handling import/export documentation including e-commerce activities
  • Coordinating with customs brokers to ensure on-time clearance of consignment and on top of all to ensure 100% customs compliance
  • Authorized Primary contact to coordinate/collaborate with customs authority in case of any query/controls such as Free Zone Authority, Customs, MITI, etc
  • Duty optimization by free trade agreements such Back to Back workability for the benefit of our customers (e.g. Philippines, Indonesia, Vietnam, Cambodia).
  • Implementation of new and upcoming FTA such as RCEP for the benefit of our customers
  • Assist customers with their AEO/Applications
  • Customs Broker Management and Monitor their Performance – Monthly Quality Management Review
  • Responsible for HS code classifications and regulatory requirements (licenses, permits, certificates, etc.).
  • Stay up-to-date with changes in customs regulations and industry best practices


What we're looking for:

  • Minimum 3 years of experience in a customs or logistics role, preferably in the import/export industry
  • In-depth knowledge of customs laws, regulations and procedures in Malaysia & APAC, practical expertise in International Trade, Compliance, Customs regulations, Free Trade agreements
  • Experience in managing customs audits, in partnership with internal cross-functional teams, government officials, and external consultants, as well as conducting internal health checks / self-audits / risk-assessments
  • Strong analytical and problem-solving skills with the ability to identify and address compliance issues
  • Excellent communication and stakeholder management skills to liaise with various internal and external parties
  • Proficient in using customs-related software and technology
  • A team player with the ability to lead and mentor junior team members
  • Proficient in MS Excel, RPA, SAP, AFO, Dagang Net
  • Degree in logistics, supply chain management or a related field