Customer Service Officer (Mandarin Speaker)
RM 3,000 - RM 5,000 / Per Mon
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- Professionally manage multi-channel interactions, including calls, emails, social media, mobile apps, and in-person inquiries or concerns in a timely manner.
- Explore and introduce various services and products available to customers.
- Analyze customer intentions to provide tailored assistance and solutions.
- Perform general administrative and clerical duties.
- Maintain and update customer records to ensure accuracy and completeness.
- Minimum Diploma or higher.
- At least 1 year of experience in call center, banking, or customer service roles.
- Proficient in both spoken and written Mandarin and English.
- Positive attitude, able to work independently, multi-task, and collaborate as a team player.
- Clear and pleasant voice with excellent listening and communication skills.
- Proficient in Microsoft Office applications and computer skills.
- This is a 1-year contract position, with potential renewal based on performance.
- Requires working rotational shifts, including weekends and public holidays, to support 24/7 operations.
- Monthly salary ranges from MYR 3,000 to MYR 5,000, inclusive of shift allowance and incentives.
- Completion bonus equivalent to 1-month salary.
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