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Jobs or company...

Customer Service Executive (Hospital Line)

RM 2,500 - RM 2,700 / month

Apply on

Indeed MY

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original
Simplified

Requirements

  • Fresh graduate are welcome to apply (with minimum SPM)
  • Available to join on 20 January
  • Must able to communicate in English
  • Mandarin speakers are welcome to apply
  • MBBS holders are welcome

Responsibility

  • Handle customer inquiries (medical, hospital, clinics-related) over the Voice (Inbound call) and Non-voice (Email, Livechat & WhatsApp) channel
  • Obtain all necessary information, check on systems and align with customer needs
  • Checking the availability, arranging and scheduling appointments according to doctor/specialist availability
  • Assist customers with essential guidance and accurate information (medical-related)
  • Serves as the frontline liaison between healthcare providers and patients
  • Ensuring smooth communication and facilitating the delivery of high-quality care
  • Handling general inquiries, scheduling appointments, and providing information about medical services and policies
  • Middle person in charge between patient and hospital

Working timing

  • Monday to Sunday - 7am to 11pm (Operation timing)
  • 5 Working days (2 Off days - depends on schedule)
  • Rotational shift (rotate in between 7am - 11pm only)
  • 9 working hours perday (including lunch hours)

Working Location

  • Tokio Marine Tower, Jalan Tun Razak (Kuala Lumpur)
  • Office building beside MRT Ampang Park Station

Benefits

Salary Package

  • Base pay: RM2500.00 - RM2700.00
  • KPI allowance: up to RM500.00/month
  • Attendance allowance: RM100.00/month

Additional Benefits

  • Annual Increment (Performance-based)
  • Annual Bonus (Performance-based)
  • OT allowance (If applicable)
  • Shift allowance (If applicable)
  • Training and proper guidance will be provided

Job Type: Full-time

Pay: RM2,500.00 - RM2,700.00 per month

Schedule:

  • Rotational shift

Supplemental Pay:

  • Attendance bonus
  • Performance bonus

Application Question(s):

  • Are you available to join immediately?
  • How much is your expected salary?

Education:

  • STM/STPM (Preferred)

Language:

  • Mandarin (Preferred)

Expected Start Date: 01/20/2025

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