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Customer Support Executive - Bank Industry | Immediate Intake | Kuala Lumpur
RM 2,800 - RM 2,800 / month
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- Assisting customers with inquiries: Responding to customer queries and providing accurate information about banking products, services, and account-related matters.
- Account management: Handling account openings, closings, and updates, as well as addressing issues related to account transactions and balances.
- Resolving customer issues: Addressing and resolving customer complaints, concerns, and disputes in a professional and empathetic manner.
- Providing product information: Educating customers about various banking products, such as savings accounts, credit cards, loans, and investment options.
- Processing transactions: Facilitating routine banking transactions, such as deposits, withdrawals, fund transfers, and bill payments.
Necessary skills:
- Fresh graduate are welcome to apply.
- Experience – customer service experience will be an advantage.
- Languages – Fluent in English both spoken and written.
- Able to handle high volume of calls.
Benefits:
- Medical claim
- OT – as per statutory
Job Type: Full-time
Pay: From RM2,800.00 per month
Benefits:
- Flexible schedule
- Free parking
- Opportunities for promotion
- Professional development
Schedule:
- Fixed shift
- Monday to Friday
Supplemental Pay:
- Attendance bonus
- Commission pay
- Overtime pay
- Performance bonus
Education:
- STM/STPM (Preferred)
Experience:
- Customer Care Specialist: 1 year (Preferred)
Language:
- Mandarin (Preferred)
- Bahasa (Preferred)
- English (Preferred)
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