Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Customer Service Manager

RM 6,000 - RM 8,500 / Per Mon
Checking job availability...
Original
Simplified
  • Stay informed about industry regulations and standards to ensure ongoing compliance.
  • Assist in the preparation of regulator submissions and responses.
  • Collect, analyze, and report on quality metrics to identify trends and areas for improvement.
  • Prepare and present quality performance reports to management.
  • Lead and facilitate continuous improvement initiatives to enhance product quality and operational efficiency.
  • Collaborate with cross-functional teams to implement best practices.
  • Coordinate internal and external audits to assess compliance with the QMS.
  • Prepare audit reports and follow up on corrective actions as needed.
  • Develop, implement, and maintain the QMS in accordance with ISO standards and other relevant regulations.
  • Ensure that quality objectives are established and aligned with organizational goals.
  • Handling and closing out of pending cases on the Complaint System in a timely manner.
  • Coordinating with other department in solving customer complaints.
  • Translating the chat on various complaint group and informing the department accordingly.
  • Responding to incoming complaint email in Customer Service mail box in a timely manner.
  • Seeking approval from the Group Managing Director on special complaint cases.
  • Calculation of repair charges based on the standard rates set by the company.
  • Seeking repair charges from the Costing Department on non-standard rates.
  • Issuing of Sales Orders for repair charges and exchange.
  • To observe the KPI set by the Group Managing Director.
  • Undertake ad-hoc duties as assigned.
  • Bachelor’s degree in a relevant field (e.g., Engineering, Quality Assurance, Business).
  • Minimum 3-5 years of experience in quality management or related roles.
  • Experience with quality standards (e.g., ISO 9001) and quality tools (e.g., Six Sigma, Lean).
  • Proficient in Mandarin, English, and Bahasa Malaysia (Mandarin speaker is preferable).
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively in a team environment.
  • Proficient in quality management software and data analysis tools.
  • Certification in quality management (e.g., ASQ Certified Quality Auditor, ISO 9001 Lead Auditor) is preferred.
  • Attractive Salary
  • Bonus
  • Annual Salary Increment
  • Medical Benefits
  • Training Provided
  • Company Incentive Trip
  • Leave (Annual, Sick, Hospitalization, Maternity, Paternity)
  • Staff Purchase Discount
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