Customer Experience Executive

Job Responsibilities: Manage inquiries via Live chat, WhatsApp, calls, and email. Work with the operations team to ensure smooth booking processes. Serve as a liaison between customers and partners. Provide feedback to Management for system and process improvements. Oversee the entire email system template (incoming and outgoing). Suggest and initiate improvements to processes. Perform other tasks as assigned by your supervisor or Management. Job Requirements: Bachelor’s degree or equivalent experience. Prior experience in customer service or operations. Experience handling inquiries across multiple channels (live chat, WhatsApp, calls, email). Strong communication skills (written and verbal). Highly organized and able to manage multiple tasks simultaneously. Collaborative team player who works well with operations, management, and partners. Detail-oriented, particularly with email templates and processes. Problem-solving mindset with a focus on customer satisfaction. Able to remain calm and manage escalations effectively. Proactive in suggesting improvements. Flexible to take on additional responsibilities. Industry knowledge or familiarity with booking processes is a plus. Ability to work both independently and as part of a team.