F&B Crew / Supervisor - Tune Hotel KLIA 2

• Greet guests warmly, provide menu recommendations, and take accurate orders to ensure an enjoyable dining experience.
• Serve food and beverages promptly and efficiently, following standard serving procedures and ensuring proper table settings.
• Responsible for the setup, arrangement, and cleaning of tables and dining areas before, during, and after service.
• Handle guest inquiries and address any concerns or complaints with a professional and positive attitude, escalating issues to the F&B Supervisor or Manager if necessary.
• Collaborate with the kitchen staff to ensure timely delivery of food items and accuracy in order preparation.
• Maintain a thorough knowledge of all food and beverage offerings, including ingredients and preparation methods, to provide detailed information to guests.
• Suggest and up-sell menu items to enhance the dining experience and contribute to revenue generation.
• Handle cash and electronic transactions accurately, process payments, and return change to guests as required.
• Comply with all health and safety regulations, maintaining cleanliness and hygiene standards in all F&B areas.
• Participate in daily briefings to stay informed about special events, menu changes, and any other relevant information.
• Assist in the inventory management of food and beverage supplies, reporting shortages or damages as necessary.
• Support the F&B team during events and functions, ensuring seamless execution and customer satisfaction.
• Adhere to Ormond Group's policies and procedures, including those related to dress code and conduct.
• To assist F&B Manager by leading the food and beverage service staff in facilities in F&B Operations in Ormond Group.
• Ensuring that the work environment is safe by following all local, state, and federal regulations regarding workplace safety; complying with HALAL and HACPP food safety guidelines.
• Monitoring the quality of food products to ensure they meet clients' and company standards
• Establishing and enforcing rules regarding employee conduct and workplace safety procedures to ensure the safety of all staff members
• Monitoring inventory levels of food products to ensure they are consistent with sales trends over time
• Analyzing customer data to determine preferences and purchasing patterns so that new products canbe added to the menu or existing products can be discontinued if they are not selling well.
• Manage Incidents and complaints.

Job Requirements:

• Fluent in Bahasa Malaysia and English.
• Friendly, reliable, and punctual.
• Strong communication skills.
• Good interpersonal skill.
• Positive attitude and commitment to customer satisfaction.
• Previous cashier experience is a plus.

Benefit summary:

• Medical benefits - Outpatient & clinic - Unlimited for staff
• Medical benefits - Hospitalization - RM 75,000 per year for staff and spouse inclusive up to 5 children
• Dental benefits - RM 1,000 per year
• Free hotel stays at our property (Vacation)

Job Type: Full-time

Pay: RM1,800.00 - RM2,800.00 per month

Benefits:

• Dental insurance
• Health insurance