Operations Executive

Welcome to our Operations Team! The Operations Team is responsible for maintaining seamless behind-the-scenes flow of our Wanderlust + Co world. Stocked internationally across 400+ retailers, primarily in the US and Australia, the Operations Team is the heartbeat of the brand. We’re a fast growing, high-energy team with a passion for what we do.

As the Operations Executive for Wanderlust + Co, you will be responsible for managing orders and customer service, assist with inventory control, plus providing additional support to the operations team.

Candidate should be pro-active, reliable, and detail oriented, with the willingness to be responsible for your own domain and work with management team to drive growth and business improvements. In return, you will receive a competitive salary, potential bonus and room for growth within the business.Job Responsibilities (including but not limited to) –

Job Responsibilities (including but not limited to) –

40% - Planning

• Effectively manage and cultivate the Operations team, ensuring smooth operations in the department, and achieving key performance indicators (KPIs)
• Proactively identify operational risks and implement mitigation or contingency plans
• Streamline operational processes and procedures to enhance scalability managing retail/wholesale orders, PR deliveries, and re-deliveries, working with relevant teams (marketing & PR, wholesale) to optimize delivery timelines for all orders and shipments.
• Driving aspects of inventory control and movement, including receiving and inspecting new season product shipments, daily shipments, warehouse storage and stocktakeBi-weekly warehouse visit especially during major inbound/ outbound.
• Ensure quality and customer-service standards are met, identify and assist the team on resolving day to day issues and implement improvements communication across customer service communication (returns, exchanges, QC, shipment tracking)
• Lead discussion with customer service to share best practices and facilitate the exchange of ideas. To ensure we are meeting customer expectations within SOP

40% - Execution

• Foster a culture of ongoing improvement within the team
• To ensure warehouse is well managed with functions and flow, ensuring team is adhering to timelines – visiting the warehouse at least 1x a week, with more frequency during peak season
• To accountable and manage the team on ensure all orders and pre-orders are shipped within the promised time frame to the customers
• Conduct stock takes and monitoring to ensure the team is meeting KPIs
• Ensure respective teams to process inbound/outbound to/from HQ office by adhering SOP
• Assisting on offline operation, ensure smooth operation in inventory management – visiting retail stores at least 2x a month for stocktake and inventory checking, with more frequency during peak season
• Managing and assist 3PL on pick and pack (when required), stock take

20% - Post-Mortem

• Accountable for monthly and quarterly reporting for product quality checks, shipping, and customer service reports to aid operational performance improvement
• Bi-weekly warehouse visit especially during major inbound/outbound or peak period for Ecommerce
• On-going and continuous omnichannel reporting and operations improvements that are required for ops, merch, production and finance to work fluently together

Qualifications Needed –

• At least 2 years of experience with the core responsibilities, including warehouse operation process, orders fulfilment management, and vendor relations. Previous work experience of 1-2 years in customer service, stock management or office administration is a bonus for this Position
• Minimum SPM or Diploma holder – degree a bonus
• Proficient in Microsoft Office (particularly Word and Excel) and email management
• Strong verbal & written communication skills (English)

These are a few key elements expected in order for you to excel in this role –

• Love the internet, fashion and playing a role in an exciting and growing business
• Customer orientation and ability to adapt/respond to different types of characters
• Genuinely excited and determined to help customers. They’re patient, empathetic, and passionately communicative.
• Be a team player with an open, honest and straight-forward style of communication
• Genuine interest in wanting to make a difference in a growing business
• Highly committed and have a proactive, ‘can-do’ attitude
• Be willing to hit the ground running and meet deadlines in a fast-paced environment.

Job Type: Full-time

Pay: RM2,200.00 - RM3,000.00 per month

Benefits:

• Health insurance
• Opportunities for promotion

Schedule:

• Fixed shift
• Monday to Friday

Expected Start Date: 02/03/2025