Content Moderator - Korean Speaker

Position: Content Moderator - Korean Speaker

Location: Kuala Lumpur, Malaysia

Salary: RM 9,000 - RM 10,000 (basic) + up to RM 600 (allowances)

Working hours: Rotational shift, 5 days a week (Mon-Sun)

Job Description:

• Review content (Text/Image) and conduct the content quality control, ensuring the content complies with Content Moderation Guidelines (For example slurs, cuss words, adult content and uncivil content)
• Become and remain knowledgeable about online community standards ∙ Thoroughly check content with quality and accuracy
• Approve or disapprove new and changed submissions based on the Moderation Guidelines
• In the context of this role, individuals will be exposed to potentially disturbing content and will need a level of resilience and maturity
• Understanding client policies and guidelines, and making decisions based on them.
• Demonstrated creative problem-solving approach and strong analytical skills despite the ambiguity of workflows or instructions
• Proven ability to balance multiple priorities and strong attention to detail
• Conducting secondary web research to know what users are searching on Google so that relevant information can be provided.
• Creative writing, consistent format and citations
• To do Peer audits as a part of the process model and also to assist in training as per need
• All KPI related tasks must be followed & adhered to avoid business impact

Requirement:

• Strong communication (both written and verbal)
• High on learning quotient i.e. quick learner
• Strong analytical skills for discerning different degrees of content compliance
• Contextual knowledge and ability to adapt decision-making to different situations and settings
• A flexible approach to the moderation process, depending on emerging formats, trends and technology
• Should have native/Near native communication skills(Written)
• Good knowledge of internet culture
• Well versed with virtual assistant
• Good to have past experience in chat process
• Strong organizational and multitasking skills, and a proactive approach
• 5-day working, Rotational based shifts
• Strong attention to detail and ability to multi-task projects and deliverables
• Proven experience working under pressure to deliver high quality output in a short span of time
• Excellent verbal and written communication skills

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM9,000.00 - RM10,000.00 per month

Benefits:

• Health insurance
• Maternity leave

Schedule:

• Rotational shift

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Application Question(s):

• We are looking for immediate joiner, kindly state your availability.

Language:

• Korean (Required)