Customer Service _ Hokkien Speaker _Selangor
RM 4,000 - RM 4,700 / month
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Overview
We are seeking a dedicated Customer Service Representative to join our team. The ideal candidate will be responsible for interacting with customers to provide and process information in response to inquiries, concerns, and requests about our products and services.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat
- Provide accurate, valid, and complete information by using the right methods/tools
- Resolve customer complaints, guide them through solutions or escalate issues to the appropriate department
- Maintain a high level of professionalism with customers and work to establish a positive rapport
- Keep records of customer interactions, transactions, comments, and complaints
Qualifications
- Proven customer support experience or experience as a Client Service Representative
- Strong phone contact handling skills and active listening
- Ability to analyze and solve customer problems
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively
- High school diploma or equivalent; college degree is a plus
- Bilingual in [specific languages] is a plus but not required
For More Information
+603-40650692
Job Type: Full-time
Pay: RM4,000.00 - RM4,700.00 per month
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Vision insurance
Schedule:
- Rotational shift
Supplemental Pay:
- Attendance bonus
- Commission pay
- Performance bonus
- Yearly bonus
Application Question(s):
- Are you comfortable to Speak Hokkien ?
Education:
- STM/STPM (Preferred)
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