Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Servicedesk Technical Support ( Level 1 ) Mandarin & Cantonese

RM 3,800 - RM 5,500 / Per Mon
Original
Simplified

What You’ll Do

  • Provide merchants/customers with a first point of contact for all incidents, queries and requests.
  • To effectively manage the Service Desk by ensuring all Incidents or Service Request tickets are promptly attend, resolved or assign.
  • To monitor and maintain SLA, chase/follow up outstanding tickets with merchant/customers or within internal support teams.
  • To support the EPOS environments, ensuring that appropriate monitoring and support activities are addressed.
  • To collaborate closely with internal support teams from other regions members to ensure all the issues/problems/escalations are resolve in a timely manner.
  • Log calls as per procedures, and where possible provide immediate response for resolution.
  • To ensure compliance to policies and standards for operational use in EPOS.

About the Role

  • We’re looking for a ServiceDesk Technical Analsyst who will require to manage our merchants/customers enquiries or issues via various communication mediums.
  • To this end, you will need to be have a problem solving and team player mindset as you are require to work closely with other team mates or cross support engineers to resolve our merchant/customers queries
  • This role will be supporting on Hong Kong, Taiwan, Malaysia, Singapore (and other regions) using mainly on Mandarin (Cantonese/Mandarin) language

What You’ll Need

  • Diploma or High Diploma in Computer Science or related industries
  • Minimum 1 year experience in IT industry
  • Fluency in spoken and written English and Mandarin ( Mandarin & Cantonese )
  • Fresh graduates are also welcome
  • ITIL V3 or V4 certified
  • Familiarize with ticketing system (Zoho Desk as an add advantage) and ITSM workflow.
  • Hands on experience in iOS operating system to enduser support ( added advantage )
  • Able to work on shifts
  • Good in English and communication skills that able to interact with colleagues in different markets.
  • Good team player, self-motivated
  • Immediate available is highly preferred
  • Benefits : Annual Leave: 14 days in the first year, with 1 additional day per year of service (capped at 18 days)
  • EPF: Standard
  • Hospitalisation Insurance: Eligible after completion of probation
  • Pantry Full of drinks and snacks
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