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Customer Service (Cantonese - Normal Shift)

  • Full Time, onsite
  • Manpower Staffing Services (Malaysia) Sdn. Bhd.
  • Subang Jaya, Malaysia
RM 4,500 - RM 5,000 / Per Mon


Original
Simplified
  • Handle Inbound & Outbound Calls for Dom BIS Sales Enquiries, Main Line and Operator queue
  • Liaise with Business Unit on status of service request
  • Assisting customers to register product warranty online
  • Receive inquiries on consumable and print head
  • Process consumable orders
  • Help customers with basic how-to guides
  • Any assignment as assigned by the immediate superior or HOD
  • Ensure all follow-ups are done on time
  • Ensure all SLA’s are met appropriately
  • Maintain a high level of customer satisfaction whilst maintaining a professional manner
  • Be familiar with all policy, processes, and product knowledge and escalation paths
  • Remain polite, patient and courteous with the customer throughout the experience
  • Ensure the end-to-end experience for all customers is at a high level of customer satisfaction

Requirements

Job Role: Customer Service (Cantonese Speaker)

Job Location: Sunway Geo (100% onsite)

Job Type: Full Time, Permanent

Required - Hong Kong Market Experience

  • Must be Mandarin (Due to business requirement on language) + Cantonese language
  • At least 2-3 years experience in Customer service call centre – Idea to have experience in supporting Hong Kong market before.
  • Can speak Cantonese well + writing during conversation in simplified Mandarin. Understanding Hong Kong Cantonese
  • Open to less experience candidate but excellent in Cantonese language command in speaking and writing.
  • Business Operation: Agent work 5 days a week and agent will need to take turn work on Saturday. (1 month maybe 2 days need to work sat). Agent can arrange a day off on weekdays if work on sat.
  • 5 days working (Rotational)
  • Normal Shifts (9am - 6pm)
  • Monthly Performance bonus - 10%
  • Permanent Job