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Customer Service Representative

RM 3,000 - RM 5,000 / month

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  • Be high attentive to respond customer inquiries, issues and concern to maintaining trust and satisfaction
  • Maintain friendly and understanding conversation with customers to building rapport to improve customer satisfaction
  • Customer centrist mindset to place the customer’s needs and satisfaction at the forefront of every interaction
  • Collaborate with related departments like e-commerce and product team to improve customer experience
  • Strive for win-win solutions that not only resolve customer issues effectively but also align with the company's goals and values.
  • Constant look out and identifying opportunities for enhancing the structure and improve performance of customer services team