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- Merchant set-up and email support to ensure merchants are added to the Global Blue platform correctly and promptly and any email issues are dealt with within agreed customer and internal SLA’s.
- Action merchant information change requests
- Decommission merchants
- Financial updates/changes (Checklist verification)
- Participate in new projects relating to introduction or enhancement of backend processing systems
- Apply Fee changes (first day of the next month), ensure accuracy of information captured for new and change requests
- Setup of report requirements (Refund reports, Merchant statements, DCC reports)
- Investigate and resolve unexpected problems and discrepancies that arise, in liaison with Technology team and external parties.
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