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IT Support Analyst

Salary undisclosed

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Handshakes is an award-winning DataTech company. We enable our clients to make safer, more informed decisions by delivering meaningful insights, harnessed from reliable data.

We are seeking a highly motivated and detail-oriented IT Support Analyst to join our team. The IT Support Analyst will primarily be responsible for providing L0 to L1 support for our applications, as well as assisting with data operations support tasks. The ideal candidate should possess strong problem-solving skills, excellent communication abilities, and a passion for delivering exceptional customer service.

Part of your responsibilities as an IT Support Analyst would include but would not be limited to:

  • Providing first-level support and troubleshooting for application-related issues reported by end-users
  • Responding to support tickets, emails, and phone calls promptly and professionally, ensuring timely resolution of technical inquiries
  • Conducting initial triage and analysis of reported problems, escalating complex issues to higher support levels when necessary
  • Maintaining accurate documentation of support incidents, including issue details, troubleshooting steps, and resolutions in the knowledge base
  • Assisting with data operations support tasks, such as data validation, data entry, and data quality assurance

As an IT Support Analyst, you would have the following qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • Proven experience in providing technical support for software applications
  • Strong analytical and problem-solving skills with the ability to diagnose and resolve issues effectively
  • Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users
  • Solid understanding of ITIL framework and incident management processes
  • Familiarity with SQL and database concepts for data operations support

Fresh graduates who are technically inclined are encouraged to apply.

We are not engaging with recruitment agencies and referrals from recruitment firms will not be entertained. If interested, apply here or send your profile or inquiries directly to [email protected].

Job Types: Full-time, Permanent

Pay: From RM38,000.00 per year

Benefits:

  • Health insurance
  • Professional development

Schedule:

  • Day shift
  • Monday to Friday

Supplemental Pay:

  • Performance bonus

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)