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US Healthcare - Customer Support (Mandarin/ Cantonese)

  • Full Time, onsite
  • Manpower Staffing Services (Malaysia) Sdn. Bhd.
  • Kuala Lumpur, Malaysia
RM 4,000 - RM 4,500 / Per Mon


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Key Responsibilities:

  • Provide accurate answers to customer inquiries via phone.
  • Deliver excellent customer support, offering assistance to patients.
  • Respond to inquiries based on knowledge from training.
  • Meet KPIs and follow call flow, quality assurance, and de-escalation procedures.
  • Adapt to new processes and changes quickly.

Job Title: Healthcare Customer Support

Location: KL Sentral

Job Type: Full Time | Night Shift (Rotation Shift)

Working Hours:

  • 5 days a week (Mon-Sun), permanent night shift, 9:00 PM - 6:00 AM (Rotation Shift- 9hrs).

Salary & Benefits:

  • Salary: Upto RM 4000 - RM 4500 (depends on interview)
  • Incentives: KPI bonus up to RM300, night shift allowance up to RM320

Start Date: 20th January

Requirements:

  • Minimum 1 year experience in voice channel customer service.
  • Strong communication skills in Mandarin (or Cantonese) and English.
  • Proficient in computer skills and able to handle difficult customer situations.
  • Local residents preferred only.
  • Permanent Job
  • 5 days a week
  • Medical
  • KPI Incentive: Upto 300
  • Night shift allowance: up to RM320