FRONT OFFICE CUM NIGHT AUDIT

1.Register guests and assigns rooms. Accommodates special requests whenever possible. 2.Assists in pre registration and blocking of rooms for reservations. 3.Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures. 4.Understands room status and room status tracking. 5.Knows room locations, types of rooms available, and room rates. 6.Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. 7.Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms. 8.Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures. 9.Knows how to use front office equipment. 10.Process guest check-outs. 11.Performing cashier related functions like posting charges to guest accounts, raising paid out's 12.Follows procedures for issuing and closing safe deposit boxes used by guests. 13.Uses proper telephone etiquette. 14.Uses proper mail, package, and message handling procedures. Courier Mail Register 15.Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel. 16.Attends department meetings. 17.Reports any unusual occurrences or requests to the manager or assistant manager. 18.Knows all safety and emergency procedures, aware of accident prevention policies. 19.Maintains the cleanliness and neatness of the front desk area. 20.Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts. 21.Willing to accept any addition task or responsibilities given by management 22. Reconcile and balance accounts from day shift 23.keep accuracy of the financial records and ledgers 24. ensuring that all end of the day activities had ben carried out and executes successfully.