IT Support Executive

Role Summary:

As Myra’s IT Support Executive is responsible for ensuring the smooth operation of IT systems and providing technical support to enhance efficiency within the property development environment. This position involves addressing technical issues, managing IT infrastructure, and contributing to the overall success of property development projects.

Responsibilities:

1. Provide technical support: Assist end-users with hardware and software issues, troubleshoot problems, and provide solutions to ensure smooth operations.
2. Help desk support: Respond to user inquiries, resolve technical problems via remote, or in-person, and escalate complex issues to the vendor.
3. User account management: Create, modify, and delete user accounts, including granting access rights and permissions based on organizational policies.
4. Network administration: Ensure proper network connectivity, troubleshoot network issues, configure routers and switches, and monitor network performance.
5. Maintain hardware inventory: Keep track of hardware assets, update inventory records, and coordinate equipment repair or replacement as needed.
6. Conduct user training: Provide training sessions or workshops to educate users on IT systems, software applications, and best practices for data security.
7. Coordinate with vendors: Interact with external vendors for procurement of IT equipment, software licenses, and services, and manage vendor relationships.
8. System Maintenance and Updates: Regularly update and patch software applications and operating systems to ensure security and functionality.
9. Documentation: Create and maintain documentation for IT processes, procedures, and troubleshooting guides to support knowledge sharing and training.
10. Asset Lifecycle Management: Oversee the lifecycle of IT assets from procurement through disposal, ensuring compliance with organizational policies and regulations.