Partner Relationship Manager | Penang |Mandarin Speaking (Remote)
RM 4,000 - RM 6,000 / Per Mon
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Job Responsibility
- Develops and implements comprehensive Partner retention strategies in collaboration with the Business Development Officer – Partner Relations to enhance loyalty, minimise churn, and maximize lifetime value
- Serves as the primary point of contact for Partners, fostering strong relationships through regular communication, personalized support, and proactive engagement
- Solicits feedback from Partners on their experiences, preferences, and concerns, leveraging this information to tailor all relevant initiatives and address any issues promptly
- Conducts regular analysis of Partner’s needs, behavior patterns, and usage trends to identify opportunities for upselling, cross-selling, or customization of products/services
- Stays updated on marketing promotions and their terms and conditions offered by the Company, effectively communicating them to Partners
- Monitors Partner satisfaction levels and sentiment indicators, tracking key metrics and KPIs and identifies areas for improvement
- Addresses Partner concerns and resolves issues in a timely and efficient manner, escalating complex or sensitive matters to appropriate channels as needed to ensure swift resolution
- Collaborates with internal teams to ensure alignment on Partner needs and deliver seamless Partner experience
- Conveys Partner requirements to the Business Development Officer – Partner Relations, who in turn is responsible to inform the Partner Relations Platform Engineer for improvements to the Partner Relations platform management system
- Familiarises oneself with the Partner Relations platform to navigate effectively after receiving support from the Partner Relations Platform Administrators
- Stays informed about industry trends, competitive landscape and best practices in Partner retention, continuously seeking opportunities to improve the company’s retention efforts
- Acts in the best interest of the company at all times and collaborates with the rest of the Partner Relations team to promote the company’s services effectively
- Cultivates and maintains excellent working relationships with other departments, including dealing, back office and compliance
Job Requirements:
- Bachelor’s degree in a Business-related field
- At least 2 years of experience in business development roles
- Experience within the financial services industry is considered an advantage
- Fluent speaker with excellent oral and writing skills in Bahasa Malaysia & English (Mandarin is considered an advantage)
- Excellent organizational and analytical skills
- Confident, persuasive and ambitious
- Self-motivated
- Strong interpersonal and communication skills
- Ability to work in a dynamic environment and maintain a high-level of organization
- Ability to work autonomously and under pressure
- Dynamic, innovative and target oriented
- Computer literate
- Competitive Salary Package. Be remunerated with an attractive basic salary corresponds with your experiences.
- Commission-based Structure. Get the chance to earn more when you achieve more to boost your overall compensation
- Training and Learning Opportunities. Build and polish your skills on personal and professional levels while being guided by experienced colleagues
- Dynamic Team. Dive into a dynamic work culture with a supportive crew of colleagues
- Convenient mode of working: Work remotely at the comfort of your own home or any location that suits you
- Career Growth: Opportunities galore for new responsibilities and career advancement within the company
- Medical Benefit. Focus on your career while ensured that your health is being taken care of
- Company Activities. To socialize and strengthen the bond between you and the team members
- Long-term Benefits. As you continue working in the company, the better benefits await you
- Commission-based Structure. Get the chance to earn more when you achieve more to boost your overall compensation
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