Hotel Line QAQC Assistant Manager (Immediate Hiring)
RM 0 - RM 5,000 / Per Mon
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- Conduct regular inspections of guest rooms, ensuring cleanliness, functionality, and that amenities are in place to meet guest expectations.
- Identify and report any maintenance issues (e.g., faulty fixtures, wear and tear) to the maintenance team for prompt resolution.
- Evaluate the performance of housekeeping, front desk, and other operational staff, ensuring adherence to service standards and proper execution of daily tasks.
- Provide ongoing training and support to staff, reinforcing quality standards, service etiquette, and team alignment with the hotel’s guest service goals.
- Compile monthly quality reports, summarizing unit conditions, staff performance, and any areas requiring attention for the QA/QC Manager.
- Assist in developing new quality assurance processes or updating existing protocols to maintain high standards as guest expectations evolve.
- Fluency in Chinese & English (speaking, reading, and writing)
- Good communication and interpersonal skills
- Organized, Proactive and adept at managing task
- Attention to detail and problem-solving skills
- Positive attitude, willingness to learn, and adaptability
- Well time management, multitasking skill
- Possess driving license
- More than one year of QAQC experience in hotel management industry is a plus
- Annual Bonus
- Incentives
- EPF, Socso & EIS
- Annual Dinner
- Medical Claim
- Mileage Claim
- Friendly & flexible working environment
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