IT Executive

End-user Support: Provide first-level support to end-users, resolving hardware and software issues promptly. Assist users with technical inquiries and problems via phone, email, or in person. Install, configure, and troubleshoot desktops, laptops, printers, and other peripherals. Ad-Hoc IT Projects: Participate in ad-hoc IT projects, collaborating with cross-functional teams to implement new technologies and solutions. Take ownership of assigned project tasks, ensuring timely and successful completion. IT Infrastructure: Assist in the setup and maintenance of servers, networking equipment, and other IT infrastructure components. Collaborate with the IT team or 3rd party vendor to implement and optimize IT systems and processes. 1st Level ERP Support: Provide 1st level support for ERP (Enterprise Resource Planning) systems. Assist end-users with ERP-related issues and coordinate with the ERP support team for problem resolution. Collaborate with internal stakeholders to ensure smooth ERP system operation. Security: Implement and enforce security measures to protect systems and data. Stay updated on the latest cybersecurity threats and ensure compliance with security policies. Documentation: Maintain accurate records of IT inventory, configurations, and user documentation. Document troubleshooting steps and solutions for common issues.