Sales Support

Job Summary: Supports sales staff with quote preparation, customer requests and inquiries, planning and scheduling of customer appointments. Supports sales staff (Field / Inside Sales) by performing administrative tasks in the sense of a back office. Job Description: - Supports with the preparation of quotations e.g. by gathering the necessary information and calculations for quotation creation. - Supports the preparation of a 'Request for Quote' towards Commercial Sales Support. - Gives first level support for sales-related inbound customer inquiries. Records, tracks and - if applicable - forwards (technical) customer inquiries to Field / Inside Sales or Commercial Sales Support. - Follows up with customers (if delegated by Field / Inside Sales). - Clarifies or forwards open issues from internal / external customers. - Coordinates internal inquiries and acts as interface between Field / Inside Sales and other departments (operative or Service Functions, e.g. COP). - Supports Field / Inside Sales staff with administrative tasks (e.g. SAP / office management like travel expense accounting, material orders). - Schedules meetings with customers for field sales staff incl. travel bookings. - Analyses data, conducts research, creations reports for the Field / Inside Sales staff; creates customer profiles. - Creates / coordinates internal and external correspondences as requested by Field / Inside Sales staff. - Administrative support and assistance with the preparation, follow-up and controlling of sales campaigns. - Administrative support and assistance with the organization and conduction of trade fairs / customer events in close collaboration with the marketing department. Additional: Experience with SAP and Salesforce will be an advantage.