IT Support Specialist
RM 4,000 - RM 6,000 / Per Mon
Checking job availability...
Original
Simplified
- Providing 1stand 2nd level IT on-site and remote support to employees in several countries.
- Supporting Windows systems and services: Desktops, Printers and Servers.
- Supporting and ensuring maintenance of IT infrastructure: Wireless/wired networks, passive/active network devices and LAN/WAN services.
- Supporting and ensuring maintenance of company IP telephony system, end user phones, fax, etc.
- Diagnosing and resolving ongoing hardware/software issues.
- Carrying out periodic updates of the operating systems or applicable software.
- Effectively participating in local and global projects.
- Having responsibility for the maintenance and update of hardware inventories and software licenses.
- Managing local IT procurement.
- Contributing to the creation/change of documentation, knowledge base, and manuals, as well as participating and supporting knowledge sharing, as part of a Global IT team.
- Following relevant IT and security processes, policies, guidelines, standards, and blueprints.
- Providing regular reports such as change requests, incident reports, etc.
- Maintaining a positive and helpful attitude for any incoming support requests.
- Undertaking any other related tasks assigned by management.
- Bachelor’s degree in Computer Science or other related field.
- Excellent knowledge of the Mandarin and English languages, both verbal and written.
- 1-3 years of experience in a similar role.
- Previous experience with Microsoft operating systems: Windows 10/11, Windows Server 2012 R2 and above.
- Good knowledge in Microsoft based infrastructure - AD, DNS, and DHCP.
- Good understanding of TCP/IP, roles of network appliances and services.
- Knowledge of VoIP Telephone system – Asterisk.
- Experience in writing technical documentation.
- Ability to understand and resolve network and performance related problems.
- Experience with Scripts & automation is advantage – PowerShell.
- Strong analytical and troubleshooting skills.
- Ability to work under pressure and meet tight deadlines.
- Self-motivated with an ability to work autonomously.
- Self and quick learner.
- Team player.
- Company Insurance will be provided
- Annual Bonus
- Self Development
Similar Jobs