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IT Support Specialist

RM 4,000 - RM 6,000 / Per Mon

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  • Providing 1stand 2nd level IT on-site and remote support to employees in several countries.
  • Supporting Windows systems and services: Desktops, Printers and Servers.
  • Supporting and ensuring maintenance of IT infrastructure: Wireless/wired networks, passive/active network devices and LAN/WAN services.
  • Supporting and ensuring maintenance of company IP telephony system, end user phones, fax, etc.
  • Diagnosing and resolving ongoing hardware/software issues.
  • Carrying out periodic updates of the operating systems or applicable software.
  • Effectively participating in local and global projects.
  • Having responsibility for the maintenance and update of hardware inventories and software licenses.
  • Managing local IT procurement.
  • Contributing to the creation/change of documentation, knowledge base, and manuals, as well as participating and supporting knowledge sharing, as part of a Global IT team.
  • Following relevant IT and security processes, policies, guidelines, standards, and blueprints.
  • Providing regular reports such as change requests, incident reports, etc.
  • Maintaining a positive and helpful attitude for any incoming support requests.
  • Undertaking any other related tasks assigned by management.
  • Bachelor’s degree in Computer Science or other related field.
  • Excellent knowledge of the Mandarin and English languages, both verbal and written.
  • 1-3 years of experience in a similar role.
  • Previous experience with Microsoft operating systems: Windows 10/11, Windows Server 2012 R2 and above.
  • Good knowledge in Microsoft based infrastructure - AD, DNS, and DHCP.
  • Good understanding of TCP/IP, roles of network appliances and services.
  • Knowledge of VoIP Telephone system – Asterisk.
  • Experience in writing technical documentation.
  • Ability to understand and resolve network and performance related problems.
  • Experience with Scripts & automation is advantage – PowerShell.
  • Strong analytical and troubleshooting skills.
  • Ability to work under pressure and meet tight deadlines.
  • Self-motivated with an ability to work autonomously.
  • Self and quick learner.
  • Team player.
  • Company Insurance will be provided
  • Annual Bonus
  • Self Development