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Analyst, Client Implementation (Support)

RM 4,000 - RM 6,000 / Per Mon

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Implementation / Integration:

- Adhere to set Roles and Responsibilities to support migration process for cash and eBanking products.

- Takes ownership of implementation case to ensure completion of migration / implementation / integration process.

  • Monitor Overall Migration Progress:

- Oversee and track the migration activities in the branch to ensure timely and successful completion.

- Provide regular status updates to related stakeholders, ensuring transparency and alignment with project goals.

  • Stakeholder Communication:

- Facilitate communication within working groups, ensuring all parties are informed and engaged.

- Follow up on project status and issues, ensuring timely resolution and progress.

- Share information and interact with Clients to educate and inform about the ISO20022 project and related information.

  • Quality Assurance:

- Ensure effective migration quality assurance processes are in place.

- Assess and ensure the overall customer impact and readiness towards proposed changes.

- Conduct quality assurance on the post-delivery impact of changes to ensure they meet the required standards.

  • Issue Management:

- Escalate and intervene in issues within related working groups to ensure they are addressed promptly.

- Manage risks and issues, developing mitigation strategies to minimize impact on the project.

Documentation and Reporting:

- Manage project documents, reports, and deliverables, ensuring they are accurate, up-to-date, and accessible to relevant stakeholders.


• Strong communication and stakeholder management skills with min 3 years of relevant working experience.

• Excellent problem-solving and risk management abilities.

• Detail-oriented with a focus on quality assurance and customer Impact.

• Ability to work effectively in a fast-paced, dynamic environment.