Systems Support Engineer
RM 3,800 - RM 4,500 / month
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RESPONSIBILITIES :
- Responding to incoming support requests via phone, email, or ticketing system
- Documenting and tracking issues and resolutions in a ticketing system
- Escalating complex issues to higher-level support teams or specialists
- Installing, configuring, and updating software and hardware systems
- Conducting basic troubleshooting and maintenance tasks on computer systems
- Providing basic training and support for software applications and operating systems
- Maintaining accurate records of technical support activities and interactions with users.
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