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Systems Support Engineer

RM 3,800 - RM 4,500 / month

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RESPONSIBILITIES :

  1. Responding to incoming support requests via phone, email, or ticketing system
  2. Documenting and tracking issues and resolutions in a ticketing system
  3. Escalating complex issues to higher-level support teams or specialists
  4. Installing, configuring, and updating software and hardware systems
  5. Conducting basic troubleshooting and maintenance tasks on computer systems
  6. Providing basic training and support for software applications and operating systems
  7. Maintaining accurate records of technical support activities and interactions with users.
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