Microsoft Teams Support Engineer

• Solid experience working with Microsoft Teams implementation and deployment • Resolving incidents & requests from end users • Involvement in critical P1/P2 incident troubleshooting • Involvement in Problem and Change management processes and implementations • Conduct research and testing of new Microsoft Teams features and devices, summarize results and provide recommendations for company-wide implementations • Participate in new IT projects implementations • Liaise, coordinate and follow up with vendors on IT asset purchases and installations, incident resolutions (e.g., Microsoft) • Perform setup, testing and troubleshooting of systems or hardware to ensure it is working as intended • Conduct training for end users on video conferencing systems and audio-visual devices • Provide advice to end users on best practices and tips & tricks for using Microsoft Teams • Prepare knowledge base and user guide for common issues or frequently asked questions • Additional experience supporting large scale Microsoft Teams conferencing events using Teams Live Event would be an added advantage Have strong technical and administrative knowledge in supporting Microsoft Teams and Microsoft Teams Room • Have experience in supporting meeting rooms with complex audio-visual systems • Ability to lead troubleshooting activities and being a go to person • Possessed strong self-initiative, resourceful and ability to deliver with minimum supervision • Sound computer skills and familiar with IT components, network, email, Windows Operating Systems and Microsoft Office applications (Word, Excel, PowerPoint) • Demonstrate ability to use remote administration tools • Strong problem-solving abilities and excellent communication, customer handling and interpersonal skills • Have experience working with teams across multiple time-zones and regions • Ability to successfully manage multiple and competing priorities • Strong documentation skills and keen attention to detail • Experience in Project Management will be an added advantage