Customer Engineer / Technician
RM 2,000 - RM 2,499 / Per Mon
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JOB DESCRIPTION *Resolves clients request or problems at customer sites in the areas of desktops peripherals, *Network hardware, Desktop OS, servers and others peripherals or related software. *Serves as primary support liaison between Company and customer and attend to customer onsite. *Keep customer infirmed of the work done after resolution and keep customer update on the status and action plan when problems pending. *Involved in any additional follow-up, testing and troubleshooting. *Prepare and submit status/project/service report timely. *Update project calls status real time to Call Center or Helpdesk. *Provide accurate and timely inputs to Call Center on whereabouts and status of work. *Adhere to ISO standards as required by the Company. *Conveys customer feedback to Supervisor, Quality Team or Operation Manager. *Ensure that check and maintain own warehouse regularly. Location : Johor ,Melaka & Negeri Sembilan. JOB REQUIREMENTS *Candidate must possess at least a Diploma in Information Technology, Computer Science or equivalent. *At least 1 year of customer support experience/technical in the related field is required for this position. *Good knowledge of PC hardware, Operating System and printers. *Good communication skills, patience and maturity to deal with difficult situations. *Required language(s) : Bahasa Malaysia & English
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