OPERATION SALES MANAGER (CU Mart)

Job Description:

Outlet Standards

• Reviewing and resolving obstacles towards achieving outlet standards.
• Periodically review myNEWS outlet standards ensuring alignment of industry standards and customer needs.
• Developing and executing sustainable processes by monitoring and enforcing outlet standards.
• Accountable for achieving outlet standard targets within assigned region.

Compliance

• Identifying weaknesses in compliance processes, exploring and implementing alternative ways improving compliance controls.
• Identifying weaknesses in compliance processes, tighten compliance processes.
• Accountable for achieving Compliance targets within assigned region.

People

• Accountable in achieving required expectations of outlet standards, compliance, people and business results.
• Developing clear action plans within span of control. Action plans with clear expectations, deliverables and timelines with execution of action plans.
• Champions people development and engagement by displaying defined values and leadership competencies on a daily basis.
• Recognition of outlet employee with outstanding performance.
• Shares best practice with employees within region.
• Work with HR to address challenges in competency gaps and talent supply.
• Conducting periodically performance conversations with direct report of subordinates. Coach them for continuous career progression.
• Work with HR in reviewing and improving people practices.

Commercial

• Cascading business priorities and company updates to all levels of employees.
• Accountable for P&L performance of area by reviewing P&L consistently with Operations Managers, identifying root causes that contributing sales and profit achievements and taking necessary action in sustaining or improving performance.
• Resolving obstacles towards sales achievement.
• Keep abreast with local community events, identifying business opportunities and increasing business performance.
• Actively pursuing outlet networks expansion to widen business presence.

Job Requirements:

• At least 5 years of managerial or senior executive-level experience in sales within the retail industry.
• Willingness to travel and possess own transport.
• Strong industry knowledge with a deep understanding of market trends and sales strategies.
• Analytical and problem-solving skills with the ability to identify opportunities and resolve challenges effectively.
• Commercial acumen with solid financial knowledge to drive profitability and growth.
• Change Management experience to successfully lead teams through transitions and evolving business needs.
• A strong customer focus with a passion for delivering exceptional service and enhancing customer experiences.
• Results-oriented with a proven track record of achieving sales targets and business objectives.

Job Type: Full-time

Pay: RM8,000.00 - RM10,000.00 per month

Benefits:

• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Schedule:

• Monday to Friday

Supplemental Pay:

• Yearly bonus

Education:

• Bachelor's (Preferred)

Experience:

• Retail sales: 5 years (Preferred)

Expected Start Date: 03/03/2025