Application Support Executive - IT Helpdesk Analyst
1. Serving as the first point of contact for customers over the phone, email or social media channels.
2. Performing remote troubleshooting through diagnostic techniques (training will be provided).
3. Determining the best solution based on the issue and information collected from customers.
4. Analyses and resolves incidents/requests regarding the use of application software or hardware.
5. Logs and incidents/requests using in-house customer management system and continuous update the knowledge-base system.
6. Communicate with other service providers, record and follow up with incidents whenever required.
Requirement:
1. Diploma, and Degree in relevant disciplines.
2.Good understanding of IT
3. Optimistic, passion and customer oriented.
3. Ability to see through the incident and diagnose in the most effective manner.
4. Team player.
Job Type: Contract
Contract length: 12 months
Pay: RM2,500.00 - RM3,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Night shift
Supplemental Pay:
- Overtime pay
- Performance bonus
Application Question(s):
- What is your expected salary range?
Application Deadline: 02/28/2025
Expected Start Date: 02/01/2025