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Mandarin Customer Success Specialist (Penang-Social Media Industry)

RM 4,100 - RM 4,400 / Per Mon

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  • Brand Representation: Uphold the client’s values with a positive and professional attitude.
  • Customer Support: Assist with online orders through phone and email, ensuring timely responses.
  • Payment Processing: Handle payments securely, safeguarding customer and financial data.
  • Issue Resolution: Proactively address concerns and escalate when necessary.
  • Teamwork: Collaborate with the team to enhance service quality and improve the customer experience.
  • Customer-Focused: Drive results and manage expectations with effective listening and communication.
  • Problem-Solving: Handle queries and objections calmly and professionally.
  • Adaptable: Thrive in fast-paced environments, eager to learn and improve.
  • Language Skills: Fluent in Mandarin and English.
  • Analytical Thinking: Strong critical thinking and analytical skills.
  • Willing work in Rotational Shift.
  • Leave: Annual and sick leave available.
  • Professional Development: Training opportunities provided.
  • Career Growth: Clear paths for advancement.
  • Employee Engagement: Join in various staff activities.
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