Inside Sales Specialist

KEY RESPONSIBILITIES:

Lead Follow-Up and Conversion:

• Proactively follow up with new leads from partner software free trials, creating a strong first impression and generating interest.
• Highlight product benefits and demonstrate solutions that align with client needs to increase conversion rates.
• Collaborate with the business team to present solutions and close sales, achieving sales targets.

License Renewal Management:

• Proactively manage and monitor the renewal process for all client licenses to ensure timely renewals and consistent revenue flow.
• Maintain a detailed client list with current contract statuses to effectively track and manage renewals.

Customer Engagement and Product Application:

• Regularly interact with clients to ensure they are maximising the benefits and functionalities of our products.
• Provide guidance and support on the optimal use of our technology solutions, enhancing customer satisfaction and product engagement.
• Keep clients updated on the latest product capabilities and how they can enhance their operational efficiency or learning outcomes.

Sales and Revenue Growth:

• Identify and exploit opportunities for cross-selling additional software and training solutions tailored to the specific needs of clients.
• Develop and present proposals that demonstrate the value and benefits of expanded product usage.

Client Support and Communication:

• Serve as the primary point of contact for client inquiries, providing prompt and accurate responses to enhance customer experience.
• Coordinate with customer support teams to resolve any technical issues clients may encounter.

Market Insight and Client Feedback:

• Conduct market research to stay informed about industry trends and new technologies that could benefit your clients.
• Gather client feedback to understand their needs and preferences, helping guide your sales strategies and service offerings.

Professional Development:

• Engage in continuous learning to maintain a deep understanding of the product portfolio and its applications.
• Participate in relevant training sessions and workshops to enhance your sales and technical skills.

CORE COMPETENCIES:

• Result-oriented and performance-driven.
• Strong interpersonal and relationship-building skills.
• Ability to work both independently and in a team.
• Adaptability and resilience.
• Exceptional written and verbal communication skills.

QUALIFICATIONS:

• Bachelor's degree in Business, Marketing, Educational Technology, Computer Science or a related field.
• 1-2 years of working experience in sales, experience with e-learning or education technology industry can be beneficial.
• Experience with eLearning authoring tools would be advantageous.
• Proficient with MS Office 365.
• Added advantage for candidates with experience in CRM software (Zoho) for efficient data management and customer relationship tracking.
• Exceptional communication and negotiation skills.
• Self-motivated with the ability to work independently and as part of a team.
• Attention to detail to prevent or minimise errors in sales documents.
• Strong organisational and time management skills.
• Problem-solving skill in resolving issues related to inquiries, or communication.

Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

• Free parking
• Maternity leave
• Opportunities for promotion
• Professional development
• Work from home

Schedule:

• Monday to Friday