Junior Product Specialist

KEY RESPONSIBILITIES:

Product Support and Implementation:

• Assist in the deployment, configuration, and customization of hybrid classroom and video solutions.
• Provide first-line technical support to clients, troubleshooting issues under the guidance of Senior Product Specialists.
• Conduct basic training sessions for clients to ensure proper product usage.
• Conduct video recording and editing using the virtual studio recording system.

Client Engagement and Feedback:

• Support the Senior Product Specialists during product demonstrations and client meetings.
• Gather client feedback to help refine product offerings and services.
• Maintain accurate documentation of client interactions and technical issues.

Operational Assistance:

• Handle routine tasks such as setting up equipment, preparing training materials, and updating user guides.
• Assist in monitoring and maintaining product inventory.
• Manage basic administrative duties related to product support and project management.

Learning and Development:

• Participate in training programs to develop expertise in hybrid and video solutions.
• Stay updated on product updates and industry trends in eLearning technology.
• Shadow Senior Product Specialists to build technical knowledge and client management skills.

Collaboration and Teamwork:

• Work closely with Senior Product Specialists to support projects, implementations, and troubleshooting.
• Provide input on workflow improvements to enhance team efficiency.
• Coordinate with other departments, such as sales and marketing, for cohesive client support.

CORE COMPETENCIES REQUIRED:

Technical Aptitude:

• Basic understanding of eLearning technologies and a willingness to learn complex systems.

Problem-Solving Skills:

• Ability to assist in troubleshooting and resolving technical issues efficiently.

Communication Skills:

• Clear and concise communication with clients and team members.

Adaptability:

• Flexibility to support multiple products and handle shifting priorities.

Team Orientation:

• Eagerness to collaborate and contribute to team success.

QUALIFICATIONS OR REQUIREMENTS:

• Diploma or Bachelor’s degree in Education Technology, IT, Multimedia, or related fields.
• 1-2 years of experience in a technical support, operations, or junior-level product role (fresh graduates with relevant internships are welcome to apply).
• Basic familiarity with hybrid classroom technologies, video production tools, or AI platforms is an advantage.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office and basic project management tools.

Job Types: Full-time, Fresh graduate

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

• Free parking
• Maternity leave
• Opportunities for promotion
• Professional development
• Work from home