Immediate Hiring - Customer Service/Customer Support
RM 2,200 - RM 2,400 / month
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Location: Jalan Timur, Petaling Jaya
Working Hours: 7.00am -7.00pm ( Monday to Friday) | 7.00am - 5.00pm (Saturday, Sunday and PH)
(The shifts : 7am -4pm, 8am to 5pm, 9am to 6pm, 10am to 7pm)
Salary: RM 2200 - RM 2400 + RNR Allowance RM 200
Project: Utilities
Responsibilities:
As a Customer Service Representative, you’ll be responsible for a variety of tasks, including:
- Customer Inquiries: Handle all types of inquiries related to tariffs, usage, account status, solutions (products and services), and more. You’ll be their go-to problem solver!
- Account Management: Assist with reconnection requests, self-metering, and account updates to ensure smooth service delivery.
- Customer Complaints: Tackle billing and metering issues, turning challenges into opportunities for service improvement.
- Payments: Help customers with reposting and manual payment postings, ensuring accuracy and efficiency.
- Advisory Services: Provide expert advice on energy efficiency, renewable energy options, and product usage, helping customers make the best choices.
- Other Services: Manage auto-debit setups and assist with bill forecasting.
- Enquiry & Complaint Monitoring: Track and process customer inquiries and complaints to ensure timely resolutions.
- Disconnections & Reconnection Management: Handle disconnection and reconnection requests with professionalism and efficiency.
- Smart Meter Installations: Coordinate inquiries and rescheduling for smart meter installations nationwide.
- Crisis Management: Offer exceptional service during times when service-level agreements
- (SLAs) are not met, going the extra mile to resolve issues quickly
Job Type: Permanent
Pay: RM2,200.00 - RM2,400.00 per month
Schedule:
- Rotational shift
Ability to commute/relocate:
- Petaling Jaya: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- This role require to work on rotational basis. Please read the job details before apply. Are you able to work on shift mode?
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