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Immediate Hiring - Customer Service/Customer Support

  • Full Time, onsite
  • Mission Consultancy Services Malaysia Sdn Bhd
  • Petaling Jaya, Malaysia
RM 2,200 - RM 2,400 / month

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Location: Jalan Timur, Petaling Jaya

Working Hours: 7.00am -7.00pm ( Monday to Friday) | 7.00am - 5.00pm (Saturday, Sunday and PH)

(The shifts : 7am -4pm, 8am to 5pm, 9am to 6pm, 10am to 7pm)

Salary: RM 2200 - RM 2400 + RNR Allowance RM 200

Project: Utilities

Responsibilities:

As a Customer Service Representative, you’ll be responsible for a variety of tasks, including:

  • Customer Inquiries: Handle all types of inquiries related to tariffs, usage, account status, solutions (products and services), and more. You’ll be their go-to problem solver!
  • Account Management: Assist with reconnection requests, self-metering, and account updates to ensure smooth service delivery.
  • Customer Complaints: Tackle billing and metering issues, turning challenges into opportunities for service improvement.
  • Payments: Help customers with reposting and manual payment postings, ensuring accuracy and efficiency.
  • Advisory Services: Provide expert advice on energy efficiency, renewable energy options, and product usage, helping customers make the best choices.
  • Other Services: Manage auto-debit setups and assist with bill forecasting.
  • Enquiry & Complaint Monitoring: Track and process customer inquiries and complaints to ensure timely resolutions.
  • Disconnections & Reconnection Management: Handle disconnection and reconnection requests with professionalism and efficiency.
  • Smart Meter Installations: Coordinate inquiries and rescheduling for smart meter installations nationwide.
  • Crisis Management: Offer exceptional service during times when service-level agreements
  • (SLAs) are not met, going the extra mile to resolve issues quickly

Job Type: Permanent

Pay: RM2,200.00 - RM2,400.00 per month

Schedule:

  • Rotational shift

Ability to commute/relocate:

  • Petaling Jaya: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • This role require to work on rotational basis. Please read the job details before apply. Are you able to work on shift mode?