Customer Experience Representative (Japanese Language)

We are looking for a dedicated native Japanese speaker and customer-oriented individual to join our team as a Customer Service Representative supporting the Japan market. In this role, you will be responsible for ensuring exceptional customer service by providing timely assistance and resolving issues with professionalism and empathy for Japan market. This role also handles customers' inquiries and complaints effectively to uphold the organization's reputation for reliability and customer satisfaction. • Provides timely assistance and resolutions to customer inquiries and issues • Assists customers with shipment booking and queries and handles customer inquiries professionally and accurately • Addresses customer complaints with empathy and finds suitable resolutions to ensure effective and efficient service recovery • Takes ownership of customer issues and ensures timely resolution, including collaboration with other teams across the organization • Manages customer cases and service requests efficiently, documenting interactions accurately • Identifies and mitigates potential issues to ensure a seamless customer experience • Assists customers in tracking their shipments and providing real-time updates • Performs other duties as assigned